Terms of Service

Staging review draft: These proposed terms are for owner approval before adoption.

Last updated: October 29, 2026

These terms describe how JPS Hosting provides website design, hosting and ongoing care. Your written proposal or service order sets out the work, fees and service details for your project. Any agreed written exception takes priority over the corresponding general term below.

Project scope and your content

Before work begins, we agree on the pages, features, content, revision rounds, responsibilities and schedule. You provide accurate information, timely feedback and the access needed for the agreed work. You must have permission to use the text, images and other materials you supply.

A revision round is one consolidated set of changes within the agreed scope. New pages, features or a new design direction may change the price or schedule. We agree on additional work in writing before proceeding.

Prices and payment

Website builds are paid 50% to reserve the project and 50% after final approval, before launch. Hosting and ongoing services are billed in advance. Your proposal or order identifies recurring charges, renewal dates and any additional domain, email, premium license or third-party costs. Applicable taxes are additional where required.

Published packages apply to new services. Existing clients remain under their current agreement and rates unless a change is agreed on in writing.

Full-service website care

Managed Essential and Managed Growth cover one agreed WordPress website. Included maintenance, backup and SEO tasks follow the selected plan. Monthly content and on-page editing share the plan’s time allowance; unused time does not roll over. New features, original articles, paid advertising, store administration and major recovery work require an additional agreed scope.

Daily backups are included with managed plans. The service agreement confirms retention, restore arrangements and any site-specific exclusions. SEO work supports your site’s technical condition and content; rankings, traffic and sales cannot be guaranteed.

Self-service hosting

Self-service cPanel plans are opening soon. When available, the order will state the price, resource limits, renewal terms and activation details before purchase. JPS supports billing, account access and hosting-service faults. You manage website installation, software updates, content, licenses, SEO, application security and independent backups.

Support and launch checks

Support hours are Monday–Friday, 10 a.m.–6 p.m. Eastern. We aim to acknowledge requests within one business day. Resolution depends on the issue and any third-party services involved. Continuous 24-hour support is not part of the standard packages.

A website build includes 30 days after launch to report defects against the agreed build scope. Ongoing maintenance and new changes are covered by a managed plan or a separate agreement.

Cancellation and refunds

Give 30 days’ written notice to cancel recurring services. Contact JPS before stopping payments so we can confirm the final service date, any upcoming renewals and handover arrangements.

If a project stops early, we will review completed work, amounts paid and committed third-party costs with you to determine any remaining balance or refund. Any specific deposit or third-party refund conditions will be stated in the proposal or order before purchase. These terms do not limit rights that apply under law.

Ownership, licenses and moving your site

After final payment, you control the agreed website files and your original content. Domains should be registered in your name. Third-party themes, plugins, fonts and images remain subject to their licenses. Tools provided under JPS licenses may need replacement licenses if you move.

Responsible use and privacy

Use hosting for lawful activity and respect other people’s rights. Keep account credentials secure and tell JPS promptly about suspected unauthorized access. Service issues involving abuse or security will be reviewed with the relevant hosting provider.

Our Privacy Policy explains how we handle website and client information.

Suspension of service

We may suspend a service when an invoice is more than 15 days overdue, the account is used unlawfully or in breach of these terms, or a compromised site puts other customers or systems at risk. For overdue invoices, we will send a reminder and suspension notice to the billing contact before suspension. Contact us promptly if you dispute an invoice so we can review it.

Where practical, we give you an opportunity to resolve other issues first. Urgent security situations may require immediate action, followed by notice as soon as practical. We explain the steps needed to restore service. Suspension does not by itself mean that your account data is immediately deleted; any planned deletion and retention arrangements will be communicated separately.

Your data and backups

You are responsible for the content you supply and for having the right to use it. Self-service customers arrange independent backups and restoration of their website applications. JPS does not provide managed website backup or recovery on a self-service account unless the order expressly includes it.

Managed plans include daily backups and reasonable efforts to restore from available copies. Your service agreement confirms retention, coverage and restore arrangements. Keep original photos, documents and other important source materials independently. Backups reduce risk but cannot guarantee recovery in every situation. Nothing in this section removes responsibility that JPS must accept under applicable law.

Service limits and liability

We provide services with reasonable care. Websites also depend on hosting networks, software and third-party services, so uninterrupted or error-free operation cannot be promised.

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, including lost profits or business opportunity. For a claim relating to a website build, JPS’s total liability is limited to the fees paid for the affected build project. For a claim relating to recurring hosting or care, JPS’s total liability is limited to the fees paid for the affected recurring service during the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct or liability that cannot lawfully be excluded or limited. They do not replace any rights or remedies that apply under law.

Changes to these terms

We may update this page as services change and will show a new “Last updated” date. New orders use the terms agreed on at purchase. For changes affecting an existing client, we will email at least 30 days before the proposed effective date. Material changes to an existing client’s price, service scope or contractual rights require written agreement; posting a new version alone does not amend that agreement.

Governing law and resolving concerns

Georgia law governs these terms, subject to any mandatory rights under applicable law. Before starting formal proceedings, both parties agree to try to resolve the concern through a direct discussion, unless urgent action is needed to protect rights or systems.

Subject to applicable jurisdiction and mandatory venue rules, disputes will be brought in the state courts in DeKalb County, Georgia, or, where federal jurisdiction exists, the United States District Court for the Northern District of Georgia, Atlanta Division.

Questions

Contact [email protected] or (919) 332-1679 to discuss these terms before ordering.